Frequently Asked Questions
Everything you need to know about our premium drinkware.
What materials are used in Cold Cups products?
All our cups are crafted from high-grade, BPA-free 18/8 stainless steel or premium borosilicate glass, featuring double-wall vacuum insulation to keep your drinks ice-cold for up to 24 hours.
Are your cups dishwasher safe?
While many of our glass and plastic lids are top-rack dishwasher safe, we recommend hand-washing the powder-coated stainless steel bodies to preserve the vacuum seal and vibrant finish.
How long does shipping take?
Orders are typically processed within 1-2 business days. Standard shipping within the continental US usually takes 3-5 business days, and you will receive a tracking number as soon as your package departs.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return unused items in their original packaging for a full refund or exchange.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location and local customs regulations.
Can I use these cups for hot beverages too?
Absolutely. While we specialize in keeping drinks cold, our double-wall insulation technology is equally effective at keeping hot beverages like coffee and tea warm for up to 8 hours.